Supplier
DRKT Apparel is operated by DR KAMO TJELELE GROUP (PTY) LTD, registration number 2025/703489/07. Website: www.drkt.co.za. Orders: orders@drkt.co.za. Administration and payments: admin@drkt.co.za. WhatsApp: +27 79 343 7343. Physical address: Vereeniging 1939.
Products and availability
DRKT Apparel is the master brand. The currently available collection is Unisex; dedicated Men and Women collections are marked Coming Soon and cannot be ordered. Products are generally made to order. Availability means DRKT can accept production for the selected range, product, colour and size; it does not necessarily mean ready-stock warehouse quantity.
Pricing and order formation
Prices are in South African rand. The product page and final review show the base price and each applicable surcharge before submission. Shipping is calculated separately. An order record is created when the final review is submitted, but production starts only after verified payment. DRKT may contact you where an obvious error, unavailable input or suspected fraud prevents lawful fulfilment.
Customer configuration
You must check colour, size, bottom style, length option, custom measurement, embroidery spelling, epaulettes, quantity, contact and delivery information during review. DRKT uses the confirmed values as the production instruction. A Full Scrub Set includes Top + Bottom + Hat.
Payment
PayFast payments are confirmed after DRKT receives and verifies confirmation from PayFast. EFT orders remain Awaiting Payment until Finance verifies funds. EFT payment or Proof of Payment is due within three South African business days. A timely Proof of Payment places the payment in review and prevents automatic expiry while it is assessed; it is not itself proof of cleared funds.
DRKT store credit may pay all or part of an order. It is treated as tender rather than a discount, so it does not change the order subtotal used for shipping. Any remainder is payable by the selected PayFast or EFT route.
Store credit and conversions
Store credit issued for an approved refund is voluntary unless it is merely restoring credit used on the original order. DRKT will not use store credit to remove a consumer’s non-excludable right to another remedy. A unique reference and rotating security code protect access; customers are responsible for keeping the latest code private and promptly reporting suspected misuse.
The ledger separates cash-origin credit from promotional or goodwill credit. A customer may request conversion of cash-origin credit to money. Conversion is subject to Finance verifying the amount, ownership and availability of the original PayFast or verified bank route. Promotional or goodwill credit is not ordinarily cashable. A request does not reduce the balance until payout is actually completed and recorded.
Refund-derived store credit does not expire under DRKT’s current policy. If DRKT later introduces promotional expiry terms, they will be disclosed clearly and will not shorten any minimum validity required by law.
Cooling-off, returns and defective goods
Where South African electronic-commerce cooling-off rights apply, they are honoured. The law may exclude or modify cooling-off treatment for goods made to a customer’s specifications or clearly personalised. An ordinary standard item is not labelled “no returns” merely because production starts after ordering.
Nothing in these terms removes rights or remedies that cannot lawfully be excluded, including rights concerning defective, unsafe, misdescribed or non-conforming goods. See the Returns, Refunds & Store Credit Policy and open a linked after-sales case for assessment.
Dispatch and delivery
Standard and personalised dispatch estimates are shown before submission and calculated in South African business days. Delivery timing after dispatch depends on the selected service and destination. Customers must provide a deliverable address or exact collection point and promptly report tracking concerns.
Privacy, communications and records
Personal information is processed as described in the Privacy Policy. Transactional messages may be sent for order, payment, store credit, production, dispatch and after-sales events. We keep related order, payment, credit and after-sales records so we can support your purchase and maintain accurate accounts.
Contact and complaints
Contact orders@drkt.co.za with the order or case number. DRKT will attempt to resolve issues directly and will participate in processes required by applicable consumer law.